Your Home, Expertly Cared For.

1. Information We Collect

We collect personal information that you voluntarily provide when requesting a consultation, submitting a contact form, requesting a quotation, scheduling an appointment, subscribing to our newsletter, or communicating with our team. This information may include your full name, email address, phone number, property address, project details, preferred appointment dates, renovation preferences, budget expectations, and any additional information you choose to provide.

2. Property & Project Information

To prepare accurate recommendations and project estimates, we may collect information about your property, including photographs, room measurements, design preferences, renovation goals, material selections, and other project-specific details shared during consultations. This information is used solely to evaluate your project and provide personalized service.

3. How We Use Your Information

Your personal information is used to respond to inquiries, prepare quotations, schedule consultations, coordinate project timelines, provide customer support, communicate important updates, process payments where applicable, improve our services, and fulfill our contractual obligations. We use your information only for legitimate business purposes related to the services you request.

4. Marketing Communications

Promotional emails, newsletters, seasonal offers, maintenance reminders, and company updates are sent only if you voluntarily subscribe. You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting our customer support team directly.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, enhance website security, and analyze visitor activity. Essential cookies are necessary for proper website operation, while optional cookies help us improve website performance and user experience. You may manage or disable cookies through your browser settings.

6. Website Analytics

We may use trusted analytics tools to better understand website traffic, measure performance, identify frequently visited pages, and improve the overall browsing experience. Analytics data is generally collected in an aggregated or anonymized form and is not intended to personally identify individual visitors.

7. Appointment Scheduling

Information collected when scheduling consultations or service appointments is used only to coordinate visits, assign technicians or designers, confirm appointments, provide reminders, and communicate scheduling updates throughout your project.

8. Payment Information

When payments are processed through secure third-party payment providers, financial information is transmitted using industry-standard encryption. Fresh Home Design does not store complete credit card, debit card, or banking information on its own servers.

9. Information Sharing

We never sell, rent, or trade your personal information. Information may be shared only with trusted subcontractors, suppliers, payment processors, scheduling providers, technology partners, or professional advisors when necessary to deliver our services or comply with applicable legal obligations. These partners are expected to maintain appropriate security and confidentiality standards.

10. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction. Information submitted through our website is protected using secure SSL/TLS encryption, and access to customer data is limited to authorized personnel.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain project records, satisfy legal obligations, support warranty requests, resolve disputes, and enforce our agreements. When personal information is no longer needed, it is securely deleted or anonymized where appropriate.

12. Third-Party Websites

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any external websites before submitting personal information.

13. Children's Privacy

Our website and services are intended for adults seeking home improvement, remodeling, renovation, maintenance, and related services. We do not knowingly collect personal information from children. If such information is identified, we will take reasonable steps to remove it promptly.

14. Your Privacy Rights

Depending on applicable law, you may request access to the personal information we maintain about you, request corrections to inaccurate information, request deletion of eligible personal data, or ask questions regarding how your information is collected and processed. We will respond to qualifying requests within a reasonable timeframe.

15. Managing Your Preferences

You may update your contact information, change your communication preferences, or withdraw consent for promotional communications at any time by contacting our support team. Essential service-related communications required to complete active projects may still be sent when necessary.

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, business practices, legal obligations, or technology. Updated versions become effective immediately upon publication on our website. Continued use of our website after revisions indicates your acceptance of the updated Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at privacy@freshhomedesign.info or call +1 843-314-0080. Our customer support team will be happy to assist you with any privacy-related inquiries.

1. Acceptance of Terms

By accessing, browsing, or using our website, requesting a consultation, obtaining a project estimate, scheduling an appointment, or purchasing any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please discontinue use of our website and services immediately.

2. Service Availability

Our services are available only in locations where Fresh Home Design operates. Availability may vary depending on technician schedules, project complexity, weather conditions, supplier availability, local regulations, and operational capacity. We reserve the right to refuse, postpone, or reschedule services when necessary.

3. Estimates & Quotations

Estimates and quotations are prepared using the information available during consultations and property inspections. Pricing, recommendations, and project timelines are based on the information provided at that time. Additional work, unforeseen site conditions, customer requested modifications, or changes in material pricing may require updated estimates or written change orders before work proceeds.

4. Scope of Work

The scope of each project is defined within the approved proposal or written service agreement. Requests for additional work, upgrades, design revisions, or modifications after project approval must be authorized in writing and may affect project costs, schedules, labor requirements, and completion dates.

5. Customer Responsibilities

Customers agree to provide accurate contact information, maintain safe access to the property, disclose known structural concerns or hazards, secure pets, protect valuables, and ensure work areas are reasonably accessible during scheduled appointments. Delays caused by restricted access may affect project schedules.

6. Scheduling & Project Timelines

Project start dates and estimated completion times are provided in good faith but are not guaranteed. Delays may occur due to weather conditions, permit approvals, utility issues, labor shortages, supplier delays, customer-requested changes, or other circumstances beyond our reasonable control. We will make every reasonable effort to communicate schedule changes promptly.

7. Pricing & Payment Terms

Pricing is outlined in the approved estimate or project agreement. Depending on the nature and size of the project, deposits, milestone payments, or progress payments may be required. Final payment is due according to the payment schedule specified within the signed agreement unless otherwise agreed in writing.

8. Materials & Product Availability

Building materials, fixtures, finishes, and other products are subject to availability from manufacturers and suppliers. If selected materials become unavailable, discontinued, or delayed, Fresh Home Design may recommend comparable alternatives that meet similar quality and performance standards. Such substitutions may affect pricing or project schedules.

9. Permits & Inspections

Certain renovation and construction projects may require permits, inspections, or approvals from local authorities. Responsibilities for obtaining required permits will be identified within the project agreement. Customers agree to cooperate throughout any required inspection process.

10. Warranty

Fresh Home Design is committed to delivering quality workmanship. Warranty coverage is described in your project agreement and may vary depending on the services performed and products installed. Manufacturer warranties remain subject to the terms and conditions established by the respective manufacturers.

11. Cancellations & Rescheduling

Customers may cancel or reschedule appointments by providing reasonable advance notice. Cancellation fees may apply when materials have been ordered, permits secured, technicians assigned, or project work has already begun. Rescheduling requests will be accommodated whenever reasonably possible.

12. Property Access

Customers are responsible for ensuring safe and uninterrupted access to the project site during scheduled working hours. Additional service charges or scheduling adjustments may result from delays caused by inaccessible properties, unsafe conditions, unavailable occupants, or restricted entry.

13. Website Use

You agree not to misuse our website by attempting unauthorized access, introducing malicious software, interfering with website functionality, submitting false information, or engaging in activities that may compromise the security or availability of our online services.

14. Intellectual Property

All website content, including text, graphics, photographs, logos, icons, layouts, service descriptions, and other materials, is the property of Fresh Home Design or its licensors and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use without prior written permission is prohibited.

15. Third-Party Services

Our website may contain links to third-party websites, products, or services for your convenience. Fresh Home Design does not control or endorse these external resources and is not responsible for their content, privacy practices, products, or services.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Fresh Home Design's total liability for any claim arising from our services shall not exceed the amount paid by the customer for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, business interruption, or similar financial losses.

17. Indemnification

You agree to indemnify, defend, and hold harmless Fresh Home Design, its employees, contractors, affiliates, suppliers, and representatives from any claims, damages, liabilities, losses, legal fees, or expenses resulting from your misuse of our website, violation of these Terms & Conditions, or violation of applicable laws or regulations.

18. Force Majeure

Fresh Home Design shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including severe weather, natural disasters, labor disputes, supplier shortages, transportation disruptions, utility failures, governmental actions, pandemics, or other unforeseen events.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable federal laws of the United States and the laws of the state in which the services are performed, without regard to conflict of law principles.

20. Dispute Resolution

Both parties agree to attempt to resolve disputes through good-faith negotiations before initiating legal proceedings. If a resolution cannot be reached, disputes may be resolved through mediation, arbitration, or the courts having proper jurisdiction, as permitted under applicable law.

21. Changes to These Terms

Fresh Home Design reserves the right to modify these Terms & Conditions at any time to reflect changes in our services, legal requirements, or business operations. Updated versions become effective immediately upon publication on our website. Continued use of our website or services constitutes acceptance of the revised Terms.

22. Contact Information

If you have any questions regarding these Terms & Conditions or require additional information, please contact us at legal@freshhomedesign.info or call +1 843-314-0080. Our team will be happy to assist you.